Terms And Conditions Of Trade
Introduction
These Terms and Conditions of Trade (Terms) apply each time you purchase Goods and Services from Rachel Christensen (the Business, we, us) unless we agree otherwise in writing.
By purchasing Goods and Services from us, you accept these Terms and agree that these Terms will apply to the supply of all Goods and Services by us to you from time to time.
We may vary, update or replace these Terms by publishing any variations, updates or replacements on our website – [www.rachelchristensenofficial.com].
All varied, updated or replaced Terms published by us will take effect from the date of publication, and will apply to all purchases of Goods by you from us from the date of publication onwards. We recommend you review these Terms each time you visit our Website or before you purchase Goods from us.
Interpretation
In these Terms (unless the context requires otherwise):
- Code means the Health Information Privacy Code 2020;
- Consumer Law means the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and all related regulations and codes of practice;
- Goods and Services means any goods and/or services supplied by us to you including without limitation any e-course content and/or coaching sessions offered by us;
- GST means New Zealand goods and services tax, payable in accordance with the New Zealand Goods and Services Tax Act 1985;
- Health Information includes information about the health of an individual as defined in the Code;
- Liability means all costs, claims, demands, damages, expenses, losses and liabilities of whatsoever nature including any third-party claims;
- Order means any request from you to us for the provision of Goods and Services, including any request made through our Website which is subject to acceptance by us;
- Personal Information means identifiable information in relation to an individual;
- Website means www.rachelchristenofficial.com;
- Working Day means any day other than a Saturday, Sunday or a public holiday observed in Auckland, New Zealand.
Offer and Acceptance of Orders
- Advertising and Information: Any advertising or information relating to our Goods or Services and contained on our Website or provided at one of our masterclasses, constitutes an invitation to treat only, and is not an offer to supply any Goods or Services.
- Offer to Purchase: When you place an order with us to purchase Goods or Services, you are making an offer to purchase Goods or Services in accordance with these Terms.
- Acceptance of Orders: We may choose to accept your order by arranging for the processing of your payment and the delivery of the Goods and/or Services.
- Orders and Purchases: Orders may be placed through our website or through authorised third-party platforms, including but not limited to course platforms, checkout software, payment processors, or other sales channels we use from time to time (such as Kajabi or similar platforms). By purchasing through any of these platforms, you agree to provide accurate and complete information, including payment details, and to complete the checkout process as required by that platform. Once your purchase is completed, you will receive confirmation of your order via the platform used or via email. This confirmation constitutes acceptance of your order and forms a legally binding agreement. By electronically accepting these Terms, completing checkout, or submitting payment, you agree that such actions constitute a legally binding agreement equivalent to a handwritten signature.
- Digital Product Access & Lifetime: Where you purchase digital products, courses, or online materials, you are granted access for the lifetime of the specific product purchased. “Lifetime access” refers to the lifetime of the product offering and not a guarantee of perpetual or unlimited access. We reserve the right to discontinue, modify, or replace any product at our discretion. In the event of discontinuation, we will make reasonable efforts to provide continued access for a minimum of 90 days or provide downloadable materials where applicable.
- Product Updates vs New Products: Your purchase includes access to updates, improvements, and additions made to the original product. However, we may release new programs, versions, or restructured offerings that are considered separate products. These are not included in your original purchase and may require additional payment.
- Technology Requirements: You are responsible for ensuring you have the necessary technology, internet connection, software, and device capability to access our products and services. We are not responsible for any inability to access content due to your personal technical limitations, device incompatibility, or internet issues.
Goods and Services
- You acknowledge and understand that the Services we offer are not intended as a substitute for medical or other professional advice, diagnosis or treatment.
- We recommend that you should always seek prior medical advice prior to implementing any significant lifestyle changes that may affect your physical or mental wellbeing.
- You acknowledge and understand that any advice we provide is given on a recommendation only basis and you warrant to us that you will carry out your own research, seek your own third party opinions and consult your own medical professional before acting on that advice.
- We reserve the right to terminate any coaching relationship at our discretion if the client breaches these terms, displays inappropriate behavior, or fails to adhere to agreed-upon responsibilities. In such cases, refunds will be issued only for unused sessions, if applicable.
- Clients are expected to attend scheduled sessions on time, provide accurate and honest information, and actively participate in implementing agreed-upon strategies. Failure to meet these responsibilities may impact service delivery and outcomes.
Products and Services
We offer a range of products and services, including:
- Digital Products — including but not limited to online courses, templates, downloadable materials, and pre-recorded content.
- Coaching Services — including 1:1 coaching sessions, group coaching, programs, and mentorship
These Terms apply to all purchases unless otherwise specified. Additional terms may apply to specific services (such as coaching agreements), which will take precedence where stated.
Returns and Exchanges
- Returns: Although we hope you are happy with our Goods, set out below is our returns policy if you are not completely happy with your purchase.
- Due to the nature of digital products, access is typically granted immediately upon purchase. By purchasing, you acknowledge that you may begin using the product immediately and therefore waive any right to a refund where permitted by law. We do not offer refunds for change of mind, lack of use, or dissatisfaction.
- If you experience a genuine technical issue preventing access, please contact us at info@rachelchristensen.com within (7) days. We will take reasonable steps to resolve the issue or restore access where applicable. Refunds will only be provided where required under applicable consumer protection laws.
